Practical walk-throughs for IT and MSP teams, written from the help pages: what you need, the steps in your helpdesk and in SafeHanded, and what happens when the ticket closes.
A 3-minute video: set up once, then take and give passwords for every client, on their brand.
Watch the guide →A 3-minute video: requests, new starters, colleagues, leavers and audit evidence for an in-house IT team.
Watch the guide →Send a secure password request from a Freshservice ticket, and have the password destroyed when the ticket closes.
Read the guide →Using a different helpdesk? There’s a setup guide for Jira Service Management, ServiceNow, Zendesk and every other one SafeHanded supports.