Password.link also encrypts in the browser and has a secret-request flow. The difference is what the key is bound to, a link anyone can forward, or a specific person's passkey, and whether the record lives with your ticket.
Both tools encrypt in the browser, credit where it's due, but Password.link splits the key between the link and the server, so by default whoever holds the link can decrypt. SafeHanded seals the secret to one technician's identity key, unlocked only by their passkey, and destroys the record when your ticket closes. Encrypted to a person, not a link.
| Dimension | SafeHanded | Password.link |
|---|---|---|
| Browser-side encryption | Yes, HPKE-sealed in the browser before anything is sent. | Yes, AES-256-GCM in the browser. A genuine client-side design. |
| What the key is bound to | The recipient's identity key, unlocked by their passkey. Encrypted to a person. | The link, key split between the URL and the server (link-as-key). |
| Who can decrypt | For requests, only the named recipient(s) (plus your organisation's recovery key, if you set one). A forwarded request link lets someone submit, never read. | By default, whoever holds the link: forward the link, forward the ability to decrypt. Senders can add a password, an email or SMS code, or IP and location limits. |
| Reveal step-up | WebAuthn passkey step-up on every reveal; a passkey is required to reveal anything. | Optional password, email or SMS codes, IP and email-domain allowlists, geo-blocking and CAPTCHA; no per-person passkey step-up. |
| Ticket lifecycle | Created from the ticket, note written back, auto-purge on ticket close. | Expiry (up to 500 hours) and view limits (1–100). Teams and Outlook add-ins, but no helpdesk or PSA ticket link. |
| Audit | Hash-chained, signed, exportable chain + SIEM streaming + chain-of-custody certificate. | Email / Slack / webhook notifications, plus team audit logs kept for 3–30 days by plan (exportable to Azure Log Analytics). |
| MSP platform | Multi-tenant: per-client branding, custom domains, client scoping, PSA mapping. | Team plans (up to 20 seats) with white-label branding, a custom domain on Advanced and above, and an API; one team per account, not a per-client multi-tenant console. |
| Identity & enrolment | One-time passkey enrolment — the step that lets a secret be sealed to a person, not a link. | No identity setup, and so no way to bind a secret to a specific person. |
| Maturity | New — built in 2026 on open standards: HPKE (RFC 9180) and WebAuthn passkeys. | Established since 2016, EU-based — on a link-as-key model. |
| Price anchor | £39 Team (5 technicians included) / £149 MSP (10 included) per month. | Free / Basic / Advanced / Pro, £45–85 per month in the UK (roughly $60–100), excluding VAT. |
Comparison based on Password.link's public documentation and pricing and our own tested behaviour, as of September 2026. If anything here is out of date, tell us and we'll correct it.
If you want a mature, EU-based secure-link tool with real client-side encryption and a simple request flow, and you don't need encryption bound to a person, passkey step-up, ticket-linked purge or a per-client MSP console, Password.link is a solid, established option with less onboarding than us.
The moment a forwarded link mustn't equal a readable secret, the key model matters. SafeHanded seals to the recipient's passkey, gates every reveal, ties the record to your ticket and gives you a verifiable audit chain, the things an auditor or cyber-insurer actually asks for.
Detailed, equally honest comparisons with the other tools MSPs and IT teams evaluate.
Start free, connect a ticket, and watch a handover purge itself when you close it.