For IT teams

Keep passwords out of tickets, email and chat.

Ask a colleague for a password, or give a new starter theirs, from the helpdesk you already use. No readable password is left behind when the ticket closes.

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What you’ll set up, step by step →

Requests

“IT will never ask for your password.” Still true.

  • The user gets a link to your branded page, not a reply to type into.
  • A spoken code and your named contacts let them check it’s really IT.
  • It’s encrypted in their browser to the technicians you named, who open it with a passkey. SafeHanded can’t read it.
safehanded.com/h/…
The handover page a user sees: the organisation’s name, who is asking, the ticket and a way to check it is genuine.
What the user sees: your name, who is asking, and the ticket.
safehanded.com/app/integrations
Connecting a helpdesk: HaloPSA, ConnectWise PSA, Syncro, Atera, SuperOps, Jira Service Management, Freshservice, Zendesk, ServiceNow, ManageEngine, Zoho Desk, Freshdesk, HubSpot and a generic webhook.
Pick your helpdesk from the list.
Set-up

Little to set up.

  • Sign in with Microsoft or by email, on every plan. Every reveal needs a passkey.
  • On Team: your colleagues and roles come from Microsoft, by group.
  • Start requests from the ticket. Fully supported: Jira Service Management, Freshservice, Zendesk, ServiceNow, ManageEngine ServiceDesk Plus (Cloud), Zoho Desk, Freshdesk. In preview: HaloPSA, ConnectWise PSA, Syncro, Atera, SuperOps, HubSpot, generic webhook.
Shares

New starters and colleagues, too.

  • Give a new starter their first password as a QR code at their desk, or emailed locked and unlocked with a code on a call.
  • A secret for a colleague is sealed to their vault: only they can open it, signed in.
  • Link it to the ticket and it’s destroyed when the ticket closes.
Leavers and audits

Ready when someone leaves, or an auditor asks.

  • Disable a leaver at once, then offboard them, with a next step for everything waiting on them.
  • A signed audit log of who asked, opened and destroyed every password, and a certificate per handover.
  • Evidence for your Cyber Essentials and ISO 27001 audits.
Pricing

Free for a small team. Team when you need the rest.

Free: 2 technicians, 25 requests and 50 shares a month. Team: £39 a month with 5 technicians, then £5 each, with Microsoft people search and your helpdesk. Prices exclude VAT. Every new organisation starts with a 14-day trial, no card.

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